General Terms & Conditions

Current annual membership package fees include:

Explorer Membership – £79

Funatic Membership – £149

Super-Funatic Membership – £349

Bugs Starter Membership (4-10 months only) – £40

As an enrolled member of either The Little Gym Chiswick, Wandsworth or Wimbledon, your family is entitled to tiered discounts on holiday camps and special events at your chosen gym as well as exclusive offers and bookable sessions depending on your chosen membership tier. Providing you have opted-in to receive our promotional electronic communications, you will receive prior electronic notification of added or extra member benefit sessions and any special member offers or member events throughout the year. Fees must be paid/auto-pay set up prior to enrolment into weekly classes. Membership fees are non-refundable and will not be prorated. Your membership fee is automatically renewed annually whilst you remain enrolled.

Monthly Enrolment & Annual Membership payments are charged via secure auto-payment, where card details must be stored on file. These details must be provided at time of enrollment. If the card on file expired, you are required to contact the gym to update as soon as possible. Childcare Voucher and Tax Free Childcare Payments are also accepted, these payments are transferred directly into our bank account, so your child’s full name as (registered with us) must be used as payment reference. If choosing to pay this way, valid card details must still be provided in order for us to activate your enrollment account.

NB: If you choose to cancel your enrollment and membership, you will no longer be entitled to member benefits such as discounts on camps, the use of makeup classes or the booking of birthday parties. If you decide to re-enrol at a later date, you will be required to pay the membership fee again. The membership fee is renewed annually whilst you remain enrolled.

Members Guest Passes:

Guest passes assigned to our Funatic (x10) and Super Funatic (x20) Members may be assigned to friends or family members to use at any time – depending on availability. You may not give more than 3x guest passes to the same friend/family member each year.

Special Terms for Super Funatic Members:

If you would like to book a private event with us, you will firstly be required to enrol as a Super Funatic Member. You will then have access to make a request and book your event. 1.5 Hours – from £225. RECOMMENDED TIME FOR A PRIVATE BIRTHDAY PARTY IS 1.5HRS.

Total Event Price from £574 (Includes membership/upgrade/deposit payment + £225 event charge). Event Includes up to 15 children attending, however we can host larger events with up to 25 children at a £15 per child extra charge. We only every charge for the extra number of children that attend on the day, not the number that you invite. All private member events are subject to availability. As a Super Funatic Member Family, if a request is made for a second party within one calendar year, a non-transferable and non-refundable £270 deposit payment will be required to secure the booking, with the final £225 event fee charged on the day as with all event bookings.

Updated Enrolment Terms & Conditions (last updated June2024):

Enrollment and Membership at The Little Gym Chiswick, Wandsworth or Wimbledon is year round, with the Gym open 50+ weeks of the year! Monthly enrolment fees are paid continuously, due every month whilst your child is enrolled, with flexible options for summer and other holiday periods to suit your family’s requirements. You will attend a regular weekly scheduled class during term time and during our holiday periods, members have the option to attend Practise Time, Tumble & Tea sessions and member events which are included in your monthly fee. During our 6 week summer holiday period you will receive 6 Summer Class Credits to use at the gym during the summer or at any point of the year towards Classes, Camps or Workshops. Any pre-cancelled classes will be stored as class credits on your account (or ‘make-up class’) to be used any time for as long as you remain enrolled, subject to availability.

Explorer Membership – 3 month minimum term, to include 1 payment months notice in writing in order to cancel.

Funatic Membership – No Minimum enrollment term, 1 payment months notice in writing must be given in order to cancel.

Super-Funatic Membership – No Minimum enrollment term, 1 payment months notice in writing must be given in order to cancel.

We may change our rates and if we do, we inform our customers at least 30 days before a rate change takes effect.

We understand that some members may go away on an extended holiday during the summer period so we allow one ‘freeze’ month in the Summer (either June, July or August). This must be requested in writing via email and is ONLY available up to once per year in the months detailed above. Notice to leave our programme may not be given during a freeze period. A Freeze fee of £29 will apply to save your space in class.

Once enrolled, If you wish to stop your enrollment, we require one payment month notice in writing, after which your payments and membership will be cancelled. You are free to continue attending classes until your notice period ends.

NB: Once you have cancelled your membership, you will no longer be entitled to member benefits such as discounts on camps or use of makeup classes. If you decide to re-enrol at a later date, you will need to pay the membership fee again. Your membership fee is automatically renewed annually whilst you remain enrolled. We will close the first week in September each year for team training and gym renovations plus Christmas and Easter Weekends.

Classes cancelled due to illness or holidays may be made up at any point as long as you remain and enrolled member, according to availability. Notification must be received no later than 9:30 am on the day of the class for you to be entitled to a make-up class. Please leave a message on our answering machine, send us an email or send a text to the TLG Chiswick mobile. Cancelled classes can be made up across a different programme that we offer.

The Little Gym reserves the right to cancel classes, camps or birthday parties due to the occurrence of an unforeseeable event i.e. government lockdown, restricted access to The Little Gym facility etc. If this occurs and we are unable to gain access to the gym, we will replace face to face activities normally taking place at the gym with an online offering. If The Little Gym activities move online our standard terms and conditions apply.

Neither The Little Gym nor the customer shall be held liable for failure or delay in the performance of its obligations regarding the subscription to The Little Gym products and services, except with respect to payment obligations, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party (“Force Majeure Events”). Acts or events constituting Force Majeure Events shall include, but not limited to, Act of God, government intervention, directives, policies, change in the law, epidemic and/or pandemic, natural disaster, strikes, war or terrorism. The party affected by a Force Majeure Event shall notify the other as soon as reasonably practicable after commencement of a Force Majeure Event.

Clothing

Children should wear comfortable clothing and must be barefoot to maximise safety and freedom. Jewellery, food and chewing gum are not permitted in the gym. Adults entering the gym are asked to remove their shoes (adults MUST wear socks). The Little Gym is not responsible for lost or stolen items.

Class Observation

Parents are welcome to drop off children at the door for collection by our teachers, and those happy to drop and run are encouraged to do so. Parents who choose to stay are welcome, however we ask that only one parent per family stay until government guidance changes, that masks are worn at all times and parents observe social distancing guidelines. The Little Gym Chiswick reserves the right to evolve this policy in line with changing government guidelines. Siblings are not permitted to be in class unless they are enrolled in that class. Staying adults are asked to use our cafe style seating whilst watching class. No food can be eaten in the lobby (packed lunches and snacks may be consumed in the kitchen area only) and our oven and microwave facility remain open for use by members.

Responsibilities

We make every reasonable effort to ensure the safety of children in the gym and while they are in the lobby. Parents or legal guardians are ultimately responsible for seeing the safe entry and exit of their children in to the gym and remain responsible for children in the lobby areas.

Behavioural Issues

If a child is being disruptive, destructive, or dangerous to themselves, other children, or staff members during class or special events, we will make every effort to work with parents and the child in question to resolve this behaviour. If the behaviour persists or other undesired behaviours develop, the child in question will be asked to take a break from the class or event.

OFSTED approved camps

Our holiday camps are OFSTED registered and parents are required to complete the appropriate paperwork and pay in full prior to the camp. Please see our OFSTED policies in the gym.

Camp Bookings

Camps must be booked in advance. No on-the-day bookings can be guaranteed. Camp fees must be paid at the time of booking. No booking is confirmed until payment is received — your space will remain available to other families until payment is received. The Little Gym of Chiswick reserves the right to cancel and re-allocate your booking with no refund or credit due.

Camp Observation

To optimise Health & Safety, and Safeguarding for all children, carers and teachers, The Little Gym camps are strictly drop off only. Parents, siblings and guests are not permitted to remain on the premises. Registration desk may be outside or in the downstairs lobby, depending on weather and government guidelines at the time of operation.

Privately booked gymnastics activity camps

Private bookings must be made in advance and are subject to availability. A non-refundable deposit must be paid at the time of booking and no booking is confirmed until this payment is received — your space will remain available to other families until payment is received.

General

All bookings must be made in advance and you are only able to attend the gym if you have made a booking or appointment with us. Payment must be made in advance and online forms will be sent to you in ahead of attendance.

• Due to the ongoing guidelines around Covid-19, we are asking that you stay up to date with government advice and follow any guidelines set out.
• If your child experiences any of the Covid-19 symptoms such as a new continuous cough and/or high temperature, please do not bring them to session. Any missed classes or camps that you notify us of due to sickness will be credited to your The Little Gym account to use another time.
• If you or your child has attended a session recently and experiences Covid-19 symptoms please follow the NHS government guidelines.

Camp Actions

• If you wish you are welcome to bring a snack with you (no nuts). Ample water in a larger named bottle to last the session is required by all children.
• Children must be able to go to the bathroom independent. Children will be reminded to wash their hands after using the toilet.

Class Actions

Covid-19 guidance is updated regularly and in line with this we will update our policies & procedures. If you would like a copy of our full Covid-19 Operating Procedure Risk Assessment please email chiswick@thelittlegym.co.uk

I assent that, when I am able to, I voluntarily enter the premises of The Little Gym® Chiswick with my child and family members, and that we are utilising its equipment and facilities voluntarily. I acknowledge that there may be inherent risk of exposure to, and contracting, infectious diseases, including but not limited to, influenza & COVID-19 associated with my child’s participation in activities provided by The Little Gym® Europe and its franchisee The Little Gym® Chiswick (together “The Little Gym® Europe”), and with my presence and the presence of my child and family members within the premises of The Little Gym® Chiswick. I have been encouraged by The Little Gym® Europe to practice good hygiene and appropriate measures including social distancing to reduce the likelihood of contracting or spreading infectious diseases.

I understand that the risk of becoming exposed to or infected by COVID-19 and other infectious diseases may result from the actions, omissions, or negligence of myself, my child and family members and others.

I understand that masks or facial covering and verbal and/or written health questions may be required as part of The Little Gym® Europe COVID-19 protocol. I further understand that I may be denied entrance to The Little Gym® Chiswick facility based on the above gathered information.

I understand and agree The Little Gym® Europe is not liable for any potential exposure to or acquisition of infectious diseases that may result from the presence at The Little Gym® Chiswick facility or the activities provided at The Little Gym® Chiswick. The Little Gym® Europe is not liable for medical expenses related to testing or treatment of infectious disease. This release of liability includes any claims, whether an infection occurs before, during, or after presence at The Little Gym® Chiswick facility or participation in The Little Gym® Europe activities.

I agree to follow the expectations listed here as well as those presented by signage at The Little Gym® Chiswick and guidelines voiced by the staff of The Little Gym® Chiswick, all of these elements together forming The Little Gym® Europe COVID-19 protocol:

Keep the appropriate social distance (at present 1 meter +) when queuing with my child outside of the gym facility based on government and The Little Gym® Chiswick guidelines

I understand I will not enter the premises but will drop my child off at the agreed entry point and collect them from the agreed exit point as communicated by The Little Gym® Chiswick

Only one parent/legal guardian is permitted to accompany a child for sign- in/collection

Good cough etiquette will be observed (‘catch it, bin it, kill it’)

If for any reason I am required to enter the premises I will wear a mask or facial covering

To follow all government, local authority and The Little Gym® Chiswick COVID-19 guidance including but not limited to social distancing, not to shake hands, kiss or hug

We follow strict health and safety guidelines to protect our customers, staff, and the local community. In line with guidance from Public Health England, we ask that any child with a fever of 37.7 or higher stay home and refrain from attending the gym. Parents must keep children home from the gym if they have cold or flu symptoms, including but not limited to a fever, headache, nasal congestion, rash, cough, extreme fatigue or any other sign of illness. If children develop signs of illness during camps or classes, parents will be called and children must be collected as soon as possible by parents. We reserve the right to refuse entry to camp if we suspect a child is unwell. If you or a member of your household, or a person with whom you have had recent contact (including track and trace), develops Covid-19, your family must refrain from attending for 14 days from the point of exposure or diagnosis in order to protect our customers, staff and the local community.

The Little Gym operates an equal opportunities policy and welcomes all children of every race, ethnicity and religion. If your child has a physical disability or special needs, please contact the gym to see how we can best meet their requirements.

If your child is to be collected by someone other than a parent/carer, this must be indicated to a member of staff and recorded at the start of the camp. The adult nominated to collect your child must be one of those named on the Registration Form. Only adults – aged 16 years and over – and with suitable identification, will be authorised to collect children. In the event that someone else should arrive without prior knowledge, The Little Gym will telephone the emergency contact immediately. Please familiarise yourself with all COVID 19 social distancing guidelines and drop off and collection points as stated above.

If a parent, carer or designated adult is more than 15 minutes late in collecting a child, the Manager will be informed and will use any emergency contact details available in order to try to ascertain the cause for the delay. Messages will be left requesting a prompt reply. If, after repeated attempts, no contact is made, and a further period of 30 minutes has elapsed, the Manager will call the local social services department for advice. The child will remain in the care of The Little Gym until they are collected by a parent, carer or designated adult, or alternatively placed in the care of social services.

The Little Gym requires that you sign the Medical Attention Waiver. This enables the Manager or any member of staff so empowered, to give permission for emergency medical treatment for your child in the event of a major accident, incident or illness occurring at The Little Gym. You will be made fully aware of the details of any incidents involving your child’s health and safety, and any actions taken by The Little Gym and its staff. Social distancing guidelines will not apply to ensure we can tend to your child fully.

If your child does not need hospital treatment and is judged to be able to safely remain at The Little Gym, he/she will be removed from the activities and, if appropriate, the qualified First Aider will treat the injury/illness. If this is deemed inappropriate, but does not warrant hospitalisation, the emergency contact will be contacted immediately and asked to collect your child.

Staff may only administer medication to your child if it is prescribed by a GP and if the request to do so is given in writing at the start of a camp. A request can be made by completing and signing the Consent to Administer Medicine Form.

The Little Gym is committed to the health and safety of all children and staff, who play, learn and work here. As such, it will sometimes be necessary for a child to be collected early from a camp or be kept at home while they get better. If your child is ill, please follow your doctor’s advice and government guidelines. The Little Gym has an illness guidance table detailing how long children should remain at home. If your child becomes ill outside The Little Gym hours, you should notify The Little Gym as soon as possible. If any infectious or communicable disease is detected on The Little Gym’s premises, The Little Gym will inform parents as soon as possible.

The philosophy of The Little Gym is to reward good behaviour with praise and support and set out clear boundaries through the class structure and rules. We aim to provide a very positive environment and encourage children to try their best not to be the best. In general, we will disregard negative behaviour unless there is a safety issue or the behaviour is disruptive to the rest of the group. If a child continues to be disruptive, the child will be removed from the activities and the child’s parents will be contacted.

As a childcare provider, it is our legal duty to ensure that children are secure from both the fear and reality of abuse. We have comprehensive practices in place and all staff undertake regular child protection training. Please ask a member of staff if you require a full version of our child protection policy.

The Little Gym is committed to providing a safe, stimulating and accessible service to children and their parents/carers. We are always looking for ways to improve our service. If you have any issues or complaints, you are encouraged to speak directly to the relevant member of staff in the first instance. If this is deemed inappropriate, the Manager should be approached, and they will try to resolve the problem. If informal discussions have not produced a satisfactory resolution to the situation, complaints should be detailed in writing to the Manager. The Little Gym will acknowledge receipt of the complaint within three working days and fully investigate the matter within 28 working days. A formal response to the complaint from The Little Gym will be sent to the parent/carer concerned and copied to all relevant members of staff if appropriate. If at the conclusion of this process you remain dissatisfied with the response received, the original complaint along with the Little Gym’s response will be passed to the Owner who will adjudicate the case. If the issue is still not resolved at this stage, the complaint will be directed to The Little Gym Europe.

Any paid-for camp that is cancelled more than 48 hours before the start time of the camp is eligible for a refund. Please be aware that any refund incurs a fee of £25. Camps cancelled within 48 hours of start time are not eligible for a refund. Please note if a camp is cancelled due to sickness we will reschedule or credit the camp at no extra cost. If a camp is booked using class credits, these are non changeable and credits used will be viewed as spent whether your child attends a camp or not.